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  • This post is only open to internal applicants.

Outpatient Receptionist

Band 3

Main area
Outpatients Department
Band 3
Full time 37.5 hours per week
Job ref
£21,446 to £24,107 pa inc
24/10/2018 23:59

London North West University Healthcare NHS Trust is one of the largest integrated NHS Trusts in the country employing more than 9,000 staff with a budget of more than £670 million a year. We are the first Trust of its kind to provide complete hospital-based and community healthcare services to a combined population of 930,000 in the boroughs of Brent, Harrow and Ealing. Our services include four major acute hospitals including the internationally renowned St Mark's Hospital and community services across Brent, Harrow and Ealing, including Clayponds Rehabilitation Hospital, Meadow House Hospice, Denham Unit and Willesden Centre. St Mark’s & LNWH has a major teaching commitment and we have recently been awarded University Hospital status after being granted membership of the Association of UK University Hospitals. To find out more about our Trust, why not view our video We are London North West University Healthcare

Our values - HEART

Our vision at London North West University Healthcare NHS Trust is to provide excellent clinical care in the right setting by being:

  • Compassionate
  • Responsive
  • Innovative

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

  • H onesty
  • E quality
  • A ccountability
  • R espect
  • T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

London North West University Healthcare NHS Trust welcomes applications from people who wish to work part time or flexibly.

This position is based in a busy environment, which provides a key service within Ealing Hospital NHS Trust. Duties can vary greatly and managing workload is a priority, be able to work under pressure, enjoy dealing with enquiries and have excellent communication and customer focus skills.

This position is also based in an environment, which provides a key service within Ealing Hospital NHS Trust. Candidates must have excellent communication and customer focus skills. This also includes registering of patients, making and changing appointments using the hospital appointments database, assisting patients, visitors and hospital staff with enquiries, answering telephone queries in a professional and timely manner and managing reception desk enquiries, and making appointments using the hospital appointments databases.

Customer care skills are essential and previous experience in a health care setting would be an advantage but not essential.

Job descriptions are available in large print or on tape (if requested)

All applicants who have a disability and meet the minimum criteria will be interviewed.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Apply online now

Further details / informal visits contact

 Ozius Mahere on ozius.mahere@nhs.net





If you have problems applying, contact

0208 967 5291